Complaints

You can contact us to make a complaint if the service and coverage do not meet your expectations. For any comments or complaints, the One Health Insurance Team can be contacted by phone +45 32 26 88 11 or by Email Complaints@onehealthint.com, or by writing to us: One Health Insurance Agency A/S 8 Palaegade DK-1261 Copenhagen K Denmark

Or to:

VYV International Benefits Customers Department 3 Square Max Hymans 75 748 Paris Cedex 15 France

Email: clients@vyv-ib.com

External appeal

If we can’t settle your complaint, you may be able to refer your complaint to an independent organisation for review. In most cases, this will be one of the two below:

Danish Insurance Board 18 Oestergade DK-1100 Copenhagen K Denmark

Email: ankeforsikring@ankeforsikring.dk Tel +45 33 15 89 00 Website: www.ankeforsikring.dk/sider/english.aspx

Alternatively, you can find your local country of residence’s appeals board on this link: www.eiopa.europa.eu/how-can-i-complain_en